UPS APAC Customs Brokerage Operations Supervisor (Region Office) in Singapore, Singapore


The Brokerage Supervisor provides supports to all 13 Brokerage Operations sites in the APAC region. He/She reviews and discusses operations plans, monitors and communicates operation's performance, assists in reviews to meet customer needs, and maintains a close relationship with both operations sites and some customers.


EnsuresCompliance and Quality Process

  • Evaluatesquality performance to identify process improvements and increase qualitylevels.

  • Supportsidentifying areas around customs regulations and requirements to assist inmaking sure they are adhered to on a site during the entry filing process.

  • Monitorscompliance and liability reports to reduce cargo delays and costs associatedwith non-compliance of Customs Border Protection regulations.

  • Recommendsprocess improvement & solutions to develop quality standards to improvequality and work processes.

  • Evaluatesthe effectiveness of process improvements to recognize and reward topperformers.

  • Providesfeedback to external and internal customers to ensure awareness of servicequality

Oversees BrokerageException Reviews

  • Monitorsvarious reports to proactively resolve exceptions to ensure timely Customsrelease.

  • Assistin resolving Customs' problems in a timely manner to meet customers'expectations and avoid penalties.

  • Conductsreviews on sites corrective action plans where needed to provide guidance andsupport

Monitors Productivity andReports

  • Monitorsoperations reports to ensure productivity goals are achieved.

  • Reviews existing processes to identify inefficiencies and cost reduction opportunities.


  • Candidatemust possess at least a Bachelor’s Degree in any discipline.

  • Minimum2 years of experience in similar capacity (Brokerage Operations) is requiredpreferably from the transportation/logistics/airline industry.

  • Possessrelevant Customs Brokerage Certification will be preferable.

  • Excellent interpersonalskills with the ability to communicate effectively and able to work well withpeople of all levels.

  • Exceptionalanalytical (conducting customer analysis to identify customer trends, standardresearch data), conceptual, and problem-solving abilities (well-versed inunderstanding supply chain concepts and propose recommendations).

  • Require demonstrated skills in MS OfficePrograms (MS Word, MS Excel, MS Powerpoint).


Category: Logistics, Professional

Requisition Number: 051740

Location: Singapore,Singapore